Empty Movement, run by Giovanna and Yasha, is an anime website for a decades old show. We’re just a couple geeks responding to the absolutely crushing demand for Utena content! This isn’t really a business per se, but of course if you’re not happy with what you got, holy hell let us know so we can fix further purchases, and we’ll do our best to fix yours, too!
Our refund and returns policy isn’t a time limited thing. This is a very small operation so we can deal with everyone individually!
Please do not send your purchase back to the manufacturer.
As a rule, returning the item is likely not really going to be helpful, so help us see how things went wrong and we’ll work from there! (Email us at emptymovement at gmail dot com!)
If a refund is warranted, we’ll do our best to match how you paid!
Again, this is a small operation. If for some reason returning the item is necessary, we’ll work out shipping then!
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at emptymovement at gmail dot come for questions related to refunds and returns.